Effective Business Communication
To be successful in the business environment, one must be able to develop ideas and express them clearly. This course offers students effective strategies to sharpen their writing skills in letters and reports by structuring their ideas logically and shaping their arguments for optimal effect. Students will also learn proper communication etiquette and the need for professionalism in various forms of business communication.
Creating an All-Star LinkedIn Profile
LinkedIn is the leading professional networking site in the world. Over 5 million professionals, including HR associates, IT managers, Certified Hackers and CEOs. These are the people you want to network with. Before you send out any invitations to connect, you need to make sure you have a well rounded profile that highlights your talents, knowledge and work ethic. Learn how to complete each section of your LinkedIn, tour some of the top profiles in IT and learn how to expand your network.
Dealing With Challenging Customer Interactions
Customer service representatives and client-facing employees often find themselves faced with challenging customer situations. It is helpful to be equipped with proven strategies to effectively resolve such situations. In this course, students will explore methods to deal with common customer interactions, which may be difficult. Students will focus on establishing a solid customer relationship, overcoming communication issues, and resolving conflict.
Developing Yourself As A Leader
As a first-time manager or team lead, individuals will need to develop their skillset as a leader in order to be successful. This course will provide methods for new managers to perform a personal assessment so they can identify areas for improvement and apply strategies to develop and grow their leadership capabilities. New managers will learn best practices and proven techniques and strategies that they can leverage to grow their own leadership skills.
Project Management Skills For Non-project Managers
Even if not formally employed as a project manager, one may occasionally be called upon to lead a small- to medium-sized project for their organization. In this course, students learn the basics of the project management process and the tools needed to manage small- to medium-size projects. Project planning and project implementation will be explained and how these processes play into delivering a project on time and on budget.